Track an Order
How do I track my order?
You can track your order in 2 ways:
US customers can track packages through one of these couriers:
You may also print a copy of your invoice by clicking on Order Status/Track Order. Upon entering your order number and email address, it will allow you to view a summary of your order. This summary can act as an invoice for any returns or exchanges.
If you do not know your order number, please call 1-877-752-2387 and a Customer Service Representative will be happy to assist you.
Can I modify or cancel an order?
Once an order is completed and confirmed, it cannot be canceled, updated (to add/remove items) or changed. View our Return & Exchange policy for additional information.
What do I do if I did not receive a confirmation email?
We apologize if you did not receive a confirmation email. You may still track your package by clicking on Order Status/Track Order in the footer below and typing your order number and email address. To find your order number, log into your account and reference your order history. If you do not know your order number, please call 1-877-752-2387 and a Customer Service Representative will be happy to assist you.
I ordered online and still have not received my order.
Once your order has shipped you will receive an email with your order's tracking details and carrier information. Please keep in mind that tracking details may not be available 24-48 hours from shipment time. A link to the appropriate courier's site will be provided for easy tracking. You can also check your order status by selecting the link in the footer below if you have your order number and shipping zip code available. If you have any questions, please contact Customer Service for assistance at 1-877-752-2387.
How does an order get canceled?
Once orders are placed, the shipping, billing, and payment information must be verified, and an authorization hold will be placed on the method of payment. If there is an issue in the verification process or the item(s) are out of stock, the order may be cancelled. Once orders are cancelled, they cannot be reinstated, and a new order must be placed. If you have any questions regarding cancelled orders, please contact our customer service department.
NOTE: Canceled orders cannot be reinstated.
Why was my order canceled?
Orders can be cancelled for various reasons. The most common issues are summarized below.
- Incorrect shipping information – Please confirm that you entered a valid address. Then confirm that your address doesn’t have misspellings or missing numbers. Also double check any apartment or suite numbers. If you are shipping internationally, you’ll need to change your ‘Ship To’ preferences (on the homepage) before placing your order. For example, you can’t ship internationally if you are shopping on online with the U.S. selected as your ‘Ship To’ country.
- Incorrect billing information –Have you recently moved or changed your billing address? For an order to process properly, your billing information must match the address your bank has on file for that particular credit card. Please confirm that your information is accurate. When billing info isn’t correctly entered, we aren’t able to re-process another authorization. Therefore, a new order must be placed with the correct information.
- Order verification – To protect the security of our customers, we reserve the right to cancel any order that may not meet our order and verification requirements.