return-policy - help-center

Question 1

What is your return policy?

Accepted Answer

We will accept unwashed and unworn or defective merchandise within 45 days of the purchase date. Bring your item(s) with original price tags attached and the printed receipt, gift receipt or digital receipt (via Ship Confirmation email or online account). Returns will not be accepted without the receipt and original price tags attached. All returns are subject to verification of original sale, and we reserve the right to limit returns. Clearance items and items marked Final Sale may not be returned or exchanged.

Question 2

What is your exchange policy?

Accepted Answer

We will accept unwashed and unworn or defective merchandise within 45 days of the purchase date and exchange them for the same item/color but in a different size. All other transactions will be processed as a return. Exchanges are subject to store inventory availability. Bring your item(s) with original price tags attached and the printed receipt, gift receipt or digital receipt (via Ship Confirmation email or online account). Exchanges will not be accepted without the receipt and original price tags attached.

Question 3

What is your holiday return/exchange policy?

Accepted Answer

Holiday purchases made from November 1-30, 2025 may be returned through January 15, 2026. Purchases made from December 1, 2025 and onward are subject to our regular return & exchange policy.

Question 4

Do I need a receipt for returns/exchanges?

Accepted Answer

Returns within 45 days of purchase date receive a full refund in the original form of payment, unless otherwise noted on the tag, online or receipt. A merchandise credit will be issued if original form of payment is not available, or for returns to a store location for online purchases made using certain payment methods. Gift returns within 45 days of purchase date receive a full refund in the form of a merchandise credit. Returns & exchanges will not be accepted without the printed, digital or gift receipt and original price tags attached.

Question 5

Where can I return/exchange my purchases?

Accepted Answer

In-store purchases: Merchandise purchased in stores can be returned to a store location. ALL brands may be returned to any The Children's Place store location, BUT only Gymboree-branded merchandise can be returned to a Gymboree-only store location. Online purchases: Merchandise purchased online at childrensplace.com or gymboree.com, including Online Exclusive styles, can be returned by mail or to a store location. Online Exclusive styles cannot be exchanged in any store. Exchanges cannot be processed by mail and are subject to in-store availability.

Question 6

What items cannot be returned/exchanged?

Accepted Answer

The following items cannot be returned or exchanged and are FINAL SALE: Clearance items and items marked Final Sale, Health & beauty accessories, Pillows, and Jewelry dishes.

Question 7

What are the return/exchange requirements?

Accepted Answer

Must be The Children's Place, Gymboree, Sugar & Jade or PJ Place branded merchandise purchased in stores, online at childrensplace.com, gymboree.com or on The Children's Place, Inc. official mobile apps. Must be within 45 days of the purchase date. Must not have any signs of wear or damage. Must have original price tags attached. Must be returned or exchanged in the country in which it was originally purchased. Must not be a FINAL SALE item.

Question 8

How do I return/exchange my purchases?

Accepted Answer

Return/Exchange in Store: Bring the printed receipt, digital receipt (via Ship Confirmation email or online account) or gift receipt/packing slip, the item(s) you're returning or exchanging with original price tags attached, and the original form of payment used for the purchase (for returns only). Return by Mail: Print your digital receipt or use your gift receipt/packing slip, place the item(s) you're returning with original price tags attached along with the receipt in a box and seal it securely, and mail your package to: The Children's Place Returns Department, 1377 Airport Road, Ft. Payne, AL 35968.

Question 9

I received a gift – how do I return/exchange it?

Accepted Answer

Return or exchange the gift to your nearest store location. We will accept returns or exchanges of unwashed and unworn or defective merchandise with original price tags attached within 45 days of the purchase date. Gift returns will receive a merchandise credit that can be redeemed in stores, online or on The Children's Place, Inc. mobile apps. Gift exchanges will be processed for the same item/color but in a different size. All other transactions will be processed as a return. Exchanges are subject to store inventory availability.

Question 10

When will I get my refund?

Accepted Answer

Return in Store: Refunds are processed and issued within 3-5 business days; If a gift card was used, a merchandise credit will be processed immediately. Return by Mail: Refunds are processed and issued within 7-10 business days after a return has been received; If a gift card was used, a merchandise credit will be emailed to you within 2 weeks.

Question 11

What is the price adjustment policy?

Accepted Answer

Price adjustment requests will be honored when items are purchased at FULL RETAIL price and if the merchandise is discounted within 7 days after the original purchase date. Sale and discounted items are not eligible for price adjustments. Price adjustments can only be processed with the receipt. Coupons and web codes offering discounts on your entire purchase cannot be applied toward previously placed orders or prior purchases.

Return & Exchange Policy & Adjustments

Return & Exchange Policy

Returning or Exchanging Online Orders

Returning or Exchanging In-Store Purchases

Returning or Exchanging Gifts

Receipts, Refund Methods & Timing

Price Adjustment Policy