Notice: In an effort to reduce packaging waste, paper packing slips are no longer included with online orders. To access a receipt or gift receipt, visit the Order Details section of your order and select Receipts, or use the Track Order tool in the website footer.

Return or Exchange Online Orders

Return or Exchange In-Store Purchases

LOCATE A STORE

Return & Exchange Policy

We will accept eligible merchandise for return or exchange within 45 days of the purchase date. Exchanges will be processed in-store for the same item/color but in a different size. All other transactions will be processed as a return. Exchanges are subject to store inventory availability.
All returns and exchanges are subject to verification of original sale, and we reserve the right to limit returns and exchanges. Returns and exchanges will not be accepted without the receipt and original price tags attached. We will determine in our sole discretion whether the merchandise is unwashed, unaltered, and unworn. Returns and exchanges after 45 days of purchase will not be accepted.

Eligibility Requirements

Items must:

Be unwashed, unaltered, unworn merchandise
Have original price tags attached
Be accompanied by a printed, gift or digital receipt (via Ship Confirmation email or online account)
Be returned within 45 days of purchase
Be returned in the country where originally purchased

Final Sale Items

The following items are NOT eligible for return or exchange:

Clearance items
Items marked Final Sale
Health & beauty accessories
Pillows
Jewelry dishes

Additional Information

Exchanges of merchandise cannot be processed via mail.
Merchandise not eligible for return or exchange that is sent to our warehouse may be discarded without refund. We bear no responsibility for those items.
Merchandise purchased through third-party platforms or sellers cannot be returned or exchanged through The Children's Place or Gymboree
If your item appears to be defective, please visit a local store or contact Customer Service for assistance. We will work with you to determine the best resolution.

Returning or Exchanging Online Orders

Return an Online Order

You may return merchandise, including Online Exclusive styles, purchased on childrensplace.com, gymboree.com or The Children’s Place, Inc. official mobile apps by mail or to any The Children’s Place store location. Only Gymboree-branded merchandise can be returned to a Gymboree-only store location. The Children’s Place-branded merchandise cannot be returned to Gymboree-only stores.

Original shipping charges will not be refunded in the case of any return or exchange.

Return In Store

Locate your order through your online account or shipping confirmation email.
Select Initiate a Return and follow the instructions for returning to a store near you.

Return By Mail with Pre-Printed Return Label

Locate your order through your online account or shipping confirmation email.
Select Initiate a Return and follow the instructions to generate a return label or carrier QR code.
Package your items securely and drop off with the designated shipping carrier.
Additional Information for Return By Mail with Designated Shipping Carrier:
A $7.00 fee will be deducted from your refund when using the prepaid return label
For orders or items under $260, the $7.00 fee will be waived if you opt to receive your refund in the form of a merchandise credit rather than to your original payment method.
Orders or items under $7.00 are not eligible for prepaid return labels or merchandise credit but may still be returned in store at no cost

Returning with Your Own Shipping Carrier
As an alternative, you may return merchandise using a carrier of your choice to the following address:

Return Address
The Children's Place Returns Department
1377 Airport Road
Ft. Payne, AL 35968

Return shipping costs are solely your responsibility and will not be refunded. We recommend using a trackable shipping method and purchasing insurance, as we are not responsible for lost packages.

Exchange an Online Order

You may exchange merchandise (except Online Exclusive styles) purchased on childrensplace.com, gymboree.com or The Children’s Place, Inc. official mobile apps in any The Children’s Place store location. Only Gymboree-branded merchandise can be exchanged in a Gymboree-only store location. The Children’s Place-branded merchandise cannot be returned to Gymboree-only stores. Use our Store Locator to find a store near you.

Online orders cannot be exchanged by mail.

Exchange In Store

Must be for the same item and color in a different size.
Must have original price tags attached
Must bring printed receipt, gift receipt or digital receipt (via Ship Confirmation email or online account)
Subject to store inventory availability
Cannot be processed for Online Exclusive styles

Returning or Exchanging In-Store Purchases

Return An In-Store Purchase

You may return merchandise purchased in store to any The Children’s Place store location. Only Gymboree-branded merchandise can be returned to a Gymboree-only store location. The Children’s Place-branded merchandise cannot be returned to Gymboree-only stores. Use our Store Locator to find a store near you.

In-store purchases cannot be exchanged by mail.

Exchange An In-Store Purchase

You may exchange The Children’s Place-branded merchandise purchased in store to any The Children’s Place store location. Only Gymboree-branded merchandise can be exchanged in a Gymboree-only store location. The Children’s Place- branded merchandise cannot be exchanged in Gymboree-only stores. Gymboree-branded merchandise can only be exchanged in Gymboree-only store locations or in select The Children’s Place store locations. Use our Store Locator to find a store near you.

In-store purchases cannot be exchanged by mail.

Exchange In Store

Must be for the same item and color in a different size
Must have original price tags attached
Must bring printed receipt, gift receipt or digital receipt (via Ship Confirmation email or online account)
Subject to store inventory availability

Returning or Exchanging Gifts

Return A Gift

You may return gifts by mail or to any The Children’s Place store location. Only Gymboree-branded gifts can be returned to a Gymboree-only store location. The Children’s Place-branded merchandise cannot be returned to Gymboree-only stores. Use our Store Locator to find a store near you.

Gifts returned in store receive a merchandise credit
Gifts returned by mail will be refunded to the original purchaser's payment method
If the original purchase was made with a gift card, a merchandise credit will be issued

Exchange A Gift

You may exchange The Children’s Place-branded gifts in any The Children’s Place store location. Only Gymboree-branded gifts can be exchanged in a Gymboree-only store location. The Children’s Place items cannot be exchanged in Gymboree-only stores. Gymboree-branded merchandise can only be exchanged in Gymboree-only store locations or select The Children’s Place store locations. Use our Store Locator to find a store near you.

Gifts cannot be exchanged by mail.

Exchange In Store

Must be for the same item and color in a different size
Must have original price tags attached
Must bring printed receipt, gift receipt or digital receipt (via Ship Confirmation email or online account)
Subject to store inventory availability

Receipts, Refund Methods & Timing

With Printed/Digital Receipt

Returns made within 45 days of purchase date will be refunded to original form of payment, unless otherwise noted on the tag, online or receipt.

A merchandise credit* may be issued:

If the original payment method is unavailable
For returns to a store location for online orders made using certain payment methods

Exchanges within 45 days of purchase date will be accepted and exchanged for the same item/color but in a different size. All other transactions will be processed as a return. Exchanges are subject to store inventory availability.

With Gift Receipt

Gift returns made within 45 days of purchase date will be refunded in the form of a merchandise credit*, unless otherwise noted on the tag, online or receipt.

Gift exchanges within 45 days of purchase date will be accepted and exchanged for the same item/color but in a different size. All other transactions will be processed as a return. Exchanges are subject to store inventory availability.

Without a Printed/Digital/Gift Receipt

Returns and exchanges will not be accepted without a printed, digital or gift receipt and original price tags attached.

Returns By Mail

Refunds are generally processed within 7–10 business days after the return is received.
Merchandise credits related to gift card purchases are typically emailed within two weeks.
For customers who use our online return portal, $7.00 will be deducted for shipping. For orders/items returned through the online return portal that are under $260.00, you may choose to receive your refund via merchandise credit*, and the $7.00 deduction will be waived. For orders and items under $7.00, prepaid mailing labels and merchandise credit are not available, but you can still return items in store at no cost.

Returns In Store

Refunds are generally processed within 3–5 business days.
Merchandise credits for gift card purchases are issued immediately.

*Merchandise credit is not redeemable for cash (unless required by law) and cannot be replaced if lost, stolen or used without customer permission. Terms and conditions apply and are displayed with the applicable merchandise credit.

Price Adjustment Policy

We offer a one-time adjustment on full-price purchases only, within 7 days of the date shown on the printed or digital receipt. Merchandise may only be returned, exchanged or price-adjusted in the country in which it was originally purchased. We are currently unable to research online orders in the stores.

Price adjustments are not available for:

Final Sale merchandise
Sale merchandise
Discounted merchandise
Third-party marketplace purchases

Online Orders

Contact Customer Service with your order information. If eligible, the adjustment will be credited to the original form of payment.

Note: Online orders cannot receive price adjustments in stores.

In-Store Purchases

Visit any The Children's Place store location with your receipt. Eligible adjustments will be credited to the original form of payment.

Tracking & Returns