RETURNS & EXCHANGES

RETURNS & EXCHANGES POLICY

NOTICE: In an effort to reduce packaging waste, we are eliminating paper packing slips from online orders. If you need a receipt or gift receipt for your order, you can find it 2 ways! Visit the Order Details section of the order and click the Receipts button, or you can click the Track Order link at the top of the site and input your order information.

We will accept unwashed, unworn or defective merchandise, with the printed receipt, digital receipt or gift receipt and price tags attached, within 45 days of the purchase date. Returns will not be accepted without the receipt, or if otherwise noted on the tag, online or the receipt. All returns are subject to verification of original sale, and we reserve the right to limit returns.

WHERE DO I RETURN…

IN-STORE PURCHASES
Can be returned to a store location

ONLINE PURCHASES
(including online exclusive styles) Can be returned by mail or to a store location

I HAVE THE RECEIPT:

Returns within 45 days of purchase date receive a full refund in the original form of payment, unless otherwise noted on the tag, online, or receipt. A merchandise credit* will be issued (1) if original form of payment is not available, or (2) for returns to a store location for online purchases made using certain payment wallets.
Returns after 45 days of purchase will not be accepted.

I HAVE A GIFT RECEIPT:

Returns within 45 days of purchase date receive a full refund in the form of a merchandise credit unless otherwise noted on the tag, online or receipt.*
Returns after 45 days of purchase will not be accepted.

I DO NOT HAVE THE PRINTED/DIGITAL/GIFT RECEIPT:

Returns will not be accepted without the printed, digital or gift receipt.
Exchanges can be processed for the same item/color in a different size.

EXCLUSIONS:

The following items cannot be returned or exchanged and are FINAL SALE:
Health & beauty accessories
Pillows
Jewelry dishes

Please note: We offer a one-time adjustment on full-price purchases only, within 7 days after the date shown on the printed or digital receipt and in the country of original purchase. Merchandise may only be returned in the country in which it was originally purchased. In-store purchases cannot be returned by mail. We are currently unable to research online orders in the stores. Online exclusive styles cannot be exchanged in store. We cannot refund original or return shipping charges.

*Merchandise credit is not redeemable for cash (unlesss required by law) and cannot be replaced if lost, stolen or used without customer permission. Terms and conditions apply and can be found on the back of merchandise credit.

Returning/Exchanging Online Purchases In Stores

To return/exchange your online order at any of our stores, please bring:

Your receipt (printed or on your mobile device)
The item(s) you're returning/exchanging
The credit card used for the order

Note:

Returning/Exchanging Online Purchases By Mail

To return your online order by mail:

Print your receipt.
Place the item(s) you’re returning along with the printed order receipt in a box and seal it securely.
Mail your package via the carrier of your choice to:

For US customers:
childrensplace.com / gymboree.com
Returns Department
1377 Airport Road
Ft. Payne, AL 35968

Note: All costs associated with your return are your responsibility. We suggest you obtain a tracking number and insurance as we are not responsible for lost packages. We cannot refund original or return shipping charges.

Additional return by mail requirements:

Must be an item from The Children's Place or Gymboree
Must not be a FINAL SALE item (the following are FINAL SALE items: health and beauty accessories, pillows and jewelry dishes)
Must not have any signs of wear or damage

If a return does not meet our requirements, we reserve the right to refuse and discard the items without providing a refund.

Returning/Exchanging Gift(s) By Mail

Unfortunately, exchanges cannot be processed through the mail. Instead, return the original item with gift receipt by mail for a merchandise credit, and then place a new order for the item you need.

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