RETURNS & EXCHANGES POLICY

COVID-19 RETURN POLICY UPDATE:

In order to accommodate during this difficult time, we have temporarily extended our return policy. Purchases made in February through May 2020, can be returned through August 1, 2020.

We will accept unwashed, unworn or defective merchandise, with the original sales receipt/packing slip and price tags attached, within 45 days. Returns will not be accepted without the original sales/gift receipt or packing slip, or if otherwise noted on the tag, online, or packing slip. All returns are subject to verification of original sale, and we reserve the right to limit returns.

WHERE DO I RETURN…

RETAIL PURCHASES
Can be returned to a retail or outlet location

OUTLET PURCHASES
Can be returned to a retail or outlet location

ONLINE PURCHASES
(including online exclusives) Can be returned by mail or to a retail or outlet location

I HAVE THE ORIGINAL SALES RECEIPT/PACKING SLIP:

Returns within 45 days receive a full refund in the original form of payment, unless otherwise noted on the tag, online, or packing slip. A merchandise credit* will be issued (1) if original form of payment is not available, or (2) for returns to a store location for online purchases made using certain payment wallets.
Returns after 45 days will not be accepted.

I HAVE A GIFT RECEIPT:

Returns within 45 days receive a full refund in the form of a merchandise credit.*
Returns after 45 days will not be accepted.

I DO NOT HAVE THE ORIGINAL SALES RECEIPT/PACKING SLIP:

Returns will not be accepted without the original sales receipt or packing slip.
Exchanges can be processed for the same item/color in a different size.

Please note: We offer a one-time adjustment on full-price purchases only, within 7 days of the date shown on the original sales receipt/packing slip and in the country of original purchase. Merchandise may only be returned in the country in which it was originally purchased. We are unable to research online orders at stores. In-store purchases cannot be returned by mail. We cannot refund original or return shipping charges. Online exclusive items are only eligible for returns at retail or outlet stores.

*Merchandise credit is not redeemable for cash (unlesss required by law) and cannot be replaced if lost, stolen or used without customer permission. Terms and conditions apply and can be found on the back of merchandise credit.

Returning/Exchanging Online Purchases In Stores

To return/exchange your online order at any of our retail or outlet stores, please bring:

Your packing slip
The item(s) you're returning/exchanging
The credit card that matches the 'ordered by' information on the front of your packing slip

Note:

Returning/Exchanging Online Purchases By Mail

To return your online order by mail:

Detach the bottom portion of your packing slip labeled "Return Form." Please indicate the quantity for each item being returned on the front, and circle a Return Reason code.
If you are returning a gift and prefer that we send you a merchandise credit* (rather than issue a refund to the original purchaser's credit card), please check the box at the bottom of the packing slip.
Fill in your contact information in the space provided on your packing slip so that, if necessary, we can contact you about your return.
Place the items you're returning along with the completed Return Form in a box and seal it securely. Detach the pre-addressed return label from the packing slip and place it on the box or use your own mailing label.
Mail your package via the carrier of your choice to:

For US customers:
childrensplace.com
Returns Department
1377 Airport Road
Ft. Payne, AL 35968

For Canada customers:
The Children’s Place
Returns Processing
6040 Cantay Road
Mississauga, ON L5R4J2

Note: All costs associated with your return are your responsibility. We suggest you obtain a tracking number and insurance as we are not responsible for lost packages. We cannot refund original or return shipping charges.

Additional return by mail requirements:

Must be an item from The Children's Place or Gymboree
Must not have any signs of wear or damage If a return does not meet our requirements, we reserve the right to refuse and discard the items without providing a refund.

Returning/Exchanging Online Purchased Gift(s) By Mail

Unfortunately, exchanges cannot be processed through the mail. If you are not near a store and would like an exchange, you can return the original item by mail for a refund, and then place a new order for the item you need.

HELP CENTER

CONTACT US