Gift Card Info

How do I check the balance of a gift card?

Checking your gift card balance is easy! You may call gift card services at 1-800-501-3232 for a balance or click here.

Where can I find my gift card number?

Your gift card number can be found on the back of your card toward the bottom.

What is a PIN number and where can I find it?

A PIN is a personal identification number that is unique to your gift card. In most cases, it's located on the back of your card in the bottom-right corner.

Can I redeem a gift card online?

Yes, you can redeem up to 3 gift cards per order online.

How do I redeem a gift card online?

What happens if my purchase exceeds the gift card's value?

Please hold on to the gift card(s) even if you have used the total value. In case of any order adjustment or cancellation, a credit will be issued to the original gift card.

Why do I need to keep my gift card?

It's important to keep your gift card even if there is no value left on it until your order has arrived and you are completely satisfied with your purchase. In the event of any order adjustment including returns, the credit will be issued to the gift card used for the purchase even if you lost or misplaced the gift card.

What if I lose my gift card?

If you lose or misplace your gift card, simply call us at 1-877-PLACE-US (877-752-2387). Our customer service team will be happy to assist you as long as you have your gift card purchase receipt.

Gift Card Terms and Conditions.

Gift cards and eGift cards can be used for purchases of merchandise at THE CHILDREN'S PLACE stores or outlets, or online at Redeemable in US only. Not redeemable for cash unless required by law and cannot be replaced if lost, stolen or used without your permission. Return of merchandise purchased with this card is subject to store return policy.

What is a merchandise credit?

When making a return within 45 days where the original form of payment is not available, a merchandise credit will be issued. Merchandise credit is not redeemable for cash (unless required by law) and cannot be replaced if lost, stolen or used without customer permission.

Can I redeem my merchandise credit online?

If your merchandise credit has a pin number, it's redeemable online and in stores. Merchandise credit without a pin number can only be redeemed in stores.