Family is at the center of everything we do at The Children’s Place &
Gymboree, and this holds true as we navigate through these uncertain times
together. Over the last several weeks, we’ve worked on precautionary
measures to help address the safety of our customers & associates in our
stores. Rest assured that during this time, health & safety is our number
one priority.
What to expect while shopping in stores…
Social Distancing
Reminders
Signage & floor markers that utilize best practices (like standing 6
ft apart).
Increased
Cleaning Measures
Frequent & rigorous cleaning of high traffic areas
Monitoring of
Customer Traffic
To help observe & manage social distancing
Shared Facilities
Suspended
Use of fitting rooms, bathrooms, water fountains & mesh bags
temporarily paused.
Checkouts with
Plexiglass Shields
For an added layer of protection, plus hand sanitizer too!
Face Coverings
For everyone's safety, starting 7/14, associates and customers must wear a face covering in stores.
Limit your time inside with Buy Online & Pick Up In Store orders!
Store update:
Select stores are now open for you to shop. We look forward to seeing
you!
General FAQs
Why is my shipment delayed?
We appreciate your patience with shipping delays. Due to increased
order volume and the impact of COVID-19, it may take longer for
your order to arrive. Check your email for all order status
updates. We'll send you an email once items are shipped from our
distribution center.
Where's my order? I don't have a tracking number yet.
Tracking number notifications are delayed until your order is
shipped from our distribution center. Once your order is shipped,
we will send you a tracking number.
How do I pick up my Buy Online Pick Up In Store or Buy Online
Ship to Store order?
If you placed a Buy Online Pick Up In Store order within the last
month and have not picked it up, your order(s) will be held at the
store until it re-opens. Once our stores re-open, we will notify
you via email and you will have 15 days to pick up your order.
Click
here
for any additional questions about your Buy Online Pick Up In
Store orders.
Can I still buy online?
While our stores are closed, we remain open and ready to serve you
through our Mobile App and Online at
www.childrensplace.com
and
www.gymboree.com.
Partnering with Delivering Good
All any parent wants is the gift of being able to provide for
their children.
In an effort to give back to families and their children, The
Children’s Place and Gymboree has partnered with Delivering Good
in providing local communities with essentials.
Delivering Good is a 501(c)(3) nonprofit supported by new product
donations from hundreds of companies in the fashion, home and
children’s industries. To find out more information about
Delivering Good, please visit:
delivering-good.org.
Say thanks in color!
Because we’re all grateful for everyone on the frontlines… &
showing gratitude is even better in color! Download & complete a
coloring sheet, then post it on your social channels to share your
thanks.