OUR RESPONSE TO CORONAVIRUS
Our PLACE is here for you...
Family is at the center of everything we do at The Children’s Place & Gymboree, and this holds true as we navigate through these uncertain times together. Over the last several weeks, we’ve worked on precautionary measures to help address the safety of our customers & associates in our stores. Rest assured that during this time, health & safety is our number one priority.
What to expect while shopping in stores…
Social Distancing
Reminders
Reminders
Signage & floor markers that utilize best practices (like standing 6
ft apart).
Increased
Cleaning Measures
Cleaning Measures
Frequent & rigorous cleaning of high traffic areas
Monitoring of
Customer Traffic
Customer Traffic
To help observe & manage social distancing
Shared Facilities
Suspended
Suspended
Use of fitting rooms, bathrooms, water fountains & mesh bags
temporarily paused.
Checkouts with
Plexiglass Shields
Plexiglass Shields
For an added layer of protection, plus hand sanitizer too!
Associates with
Masks
Masks
For everyone’s protection, we encourage customers to wear face masks
too.
For a Quick
Shopping Trip?
Shopping Trip?
Limit your time inside with Buy Online & Pick Up In Store orders!
General FAQs
Why is my shipment delayed?
We appreciate your patience with shipping delays. Due to increased order volume and the impact of COVID-19, it may take longer for your order to arrive. Check your email for all order status updates. We'll send you an email once items are shipped from our distribution center.
Where's my order? I don't have a tracking number yet.
Tracking number notifications are delayed until your order is shipped from our distribution center. Once your order is shipped, we will send you a tracking number.
We appreciate your patience with shipping delays. Due to increased order volume and the impact of COVID-19, it may take longer for your order to arrive. Check your email for all order status updates. We'll send you an email once items are shipped from our distribution center.
Where's my order? I don't have a tracking number yet.
Tracking number notifications are delayed until your order is shipped from our distribution center. Once your order is shipped, we will send you a tracking number.
How do I pick up my Buy Online Pick Up In Store or Buy Online
Ship to Store order?
If you placed a Buy Online Pick Up In Store order within the last month and have not picked it up, your order(s) will be held at the store until it re-opens. Once our stores re-open, we will notify you via email and you will have 15 days to pick up your order. Click here for any additional questions about your Buy Online Pick Up In Store orders.
If you placed a Buy Online Pick Up In Store order within the last month and have not picked it up, your order(s) will be held at the store until it re-opens. Once our stores re-open, we will notify you via email and you will have 15 days to pick up your order. Click here for any additional questions about your Buy Online Pick Up In Store orders.
Can I still buy online?
While our stores are closed, we remain open and ready to serve you through our Mobile App and Online at www.childrensplace.com and www.gymboree.com.
Will you extend the return policy?
We have temporarily extended our return policy. Purchases made in February through May 2020, can be returned through August 1, 2020.
While our stores are closed, we remain open and ready to serve you through our Mobile App and Online at www.childrensplace.com and www.gymboree.com.
Will you extend the return policy?
We have temporarily extended our return policy. Purchases made in February through May 2020, can be returned through August 1, 2020.
Partnering with Delivering Good
All any parent wants is the gift of being able to provide for their children.
In an effort to give back to families and their children, The Children’s Place and Gymboree has partnered with Delivering Good in providing local communities with essentials.
Delivering Good is a 501(c)(3) nonprofit supported by new product donations from hundreds of companies in the fashion, home and children’s industries. To find out more information about Delivering Good, please visit: delivering-good.org.
All any parent wants is the gift of being able to provide for their children.
In an effort to give back to families and their children, The Children’s Place and Gymboree has partnered with Delivering Good in providing local communities with essentials.
Delivering Good is a 501(c)(3) nonprofit supported by new product donations from hundreds of companies in the fashion, home and children’s industries. To find out more information about Delivering Good, please visit: delivering-good.org.
Stay Safe, Stay Connected
Send us an email
customercare@childrensplace.com
Reach out on social
