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Buy Online Pick Up In Store FAQs

How does it work?

It's super-easy to buy the items you love online, and pick them up at your local PLACE store!

Just look for the 'pick up in store' button while shopping. Once you click on it, search for your item by zip code or city and state. We'll show you all the nearby locations that have your item available. After you select your pickup location, you'll checkout (like normal!).

Then you'll receive email updates with pickup info the same day (or the next morning if it's after store hours). Once your item is ready, go to your PLACE store, provide your order number and a valid photo ID, and you'll be good to go!

Does Buy Online Pick Up In Store work on a style that is sold out online?

Yes! That's what makes it so great. If an item is sold out online, you can find additional colors/sizes at your local PLACE store. Just click the 'pick up in store' button to get started.

Where in the store do I pick up my items?

An associate in the store will help you with your pickup order. Just provide your order number and a valid photo ID (that matches the name on the order) and you'll be good to go!

When do I pay for my items?

Your items are purchased when the order is submitted online.

How can I check the status of my Buy Online Pick Up In Store Order?

You can check the status of your order by selecting the order status link in the footer below.

What do I need to bring to pick up my items?

All you need is your order number and a valid photo ID, which must match the name on the order.

Can someone else pick up my order?

Yes they can, as long as they were added as the alternate pickup person when the order was placed. All they'll need is the order number and a valid photo ID.

Can I cancel my reservation after it has been placed?

Once an order is completed and confirmed, it cannot be cancelled, updated (to add/remove items) or changed. You may return or exchange items at any of our store locations.

Are all the items online available for in-store pickup?

Only select items are available for Buy Online Pick Up In Store. These items can be easily found by looking for the 'pick up in store' button while shopping.

Since our stores do not carry inventory of online exclusive items, they are not available for in-store pickup. The good news is that you can still order the item for home delivery.

Can I use a coupon on my purchase?

Yes. You can use any coupon valid for an online order.