Find a Store

Buy Online Pick Up In Store FAQs

1) Is Buy Online Ship to Store available at all locations?

Items available online can be picked up in any PLACE store in the continental US.

2) How does it work?

It’s super-easy to buy the items you love online, and pick them up at your local PLACE store! Just look for the ‘pick up later in store’ button while shopping. After you select your pickup location, you’ll checkout (like normal!). Then you’ll receive email updates with pickup information when it’s ready for pick up. Once your item is ready, go to your PLACE store, provide your order number and a valid photo ID, and you’ll be good to go!

3) How long will my Pick-Up Order be held?

Once you receive the “ready for pickup” email, your order will be available at your selected store for a maximum of seven days.

4) Where in the store do I pick up my items?

An associate in the store will help you with your pickup order. Just provide your order number and a valid photo ID (that matches the name on the order) and you’ll be good to go!

5) When do I pay for my items?

Your items are purchased when the order is submitted online.

6) How can I check the status of my Buy Online Ship to Store Order?

We will email you status updates. Please note, tracking information will not be available, but we will send an email when it is ready for pickup.

7) What do I need to bring to pick up my items?

All you need is your order number and a valid photo ID, which must match the name on the order.

8) Can someone else pick up my order?

Yes they can, as long as they were added as the alternate pickup person when the order was placed. All they’ll need is the order number and a valid photo ID.

9) Can I cancel my order after it has been placed?

Once an order is completed and confirmed, it cannot be cancelled, updated (to add/remove items) or changed. You may return or exchange items at any of our store locations.

10) Are all the items online available for in-store pickup?

Yes, all items available online can be picked up in store.

11) Can I use a coupon on my order?

Yes. You can use any coupon valid for an online order.