NOTICE: In an effort to reduce packaging waste, we eliminated paper packing slips from online orders. If you need a receipt or gift receipt for your order, you can find it 2 ways! Visit the Order Details section of the order and click the Receipts button, or you can click the Track Order link at the top of the site and input your order information.
We will accept unwashed and unworn or defective merchandise within 45 days of the purchase date. Bring your item(s) with price tags attached and the printed receipt, gift receipt or digital receipt (via Ship Confirmation email or online account). Returns will not be accepted without the receipt. All returns are subject to verification of original sale, and we reserve the right to limit returns.
We will accept unwashed and unworn or defective merchandise within 45 days of the purchase date and exchange
them for the same item/color but in a different size. All other transactions will be processed as a return.
Exchanges are subject to store inventory availability.
Bring your item(s) with price tags attached and the printed receipt, gift receipt or digital receipt (via Ship
Confirmation email or online account). Exchanges will not be accepted without the receipt. All exchanges are
subject to verification of original sale, and we reserve the right to limit exchanges.
Holiday purchases made from November 1-30, 2023 may be returned through January 15, 2024. Purchases made from December 1, 2023 and onward are subject to our regular return & exchange policy.
I HAVE THE PRINTED/DIGITAL RECEIPT | I HAVE A GIFT RECEIPT | I DON’T HAVE THE PRINTED/DIGITAL/GIFT RECEIPT |
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Returns within 45 days of purchase date receive a full refund in the original form of payment,
unless otherwise noted on the tag, online or receipt. A merchandise credit* will be issued (1) if
original form of payment is not available, or (2) for returns to a store location for online
purchases made using certain payment methods. Exchanges within 45 days of purchase date will be accepted and exchanged for the same item/color but in a different size. All other transactions will be processed as a return. Exchanges are subject to store inventory availability. RETURNS & EXCHANGES AFTER 45 DAYS of purchase will not be accepted. |
Gift returns within 45 days of purchase date receive a full refund in the form of a merchandise
credit*, unless otherwise noted on the tag, online or receipt.** Gift exchanges within 45 days of purchase date will be accepted and exchanged for the same item/color but in a different size. All other transactions will be processed as a return. Exchanges are subject to store inventory availability. GIFT RETURNS & EXCHANGES AFTER 45 DAYS of purchase will not be accepted. |
Returns & exchanges will not be accepted without the printed, digital or gift receipt. |
NOTE: We are currently unable to research online orders in the stores. If a return or exchange does not meet our requirements, we reserve the right to refuse and discard the items without providing a refund or exchange.
*Merchandise credit is not redeemable for cash (unless required by law) and cannot be replaced if lost, stolen or used without customer permission. Terms and conditions apply and can be found on the back of the merchandise credit.
**Note: If you are returning a gift by mail, the original form of payment will be credited to the original purchaser. If a gift card was used, a merchandise credit will be emailed to the email address associated with the order.
IN-STORE PURCHASES | ONLINE PURCHASES |
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Merchandise purchased in stores can be returned to a store location. Merchandise purchased in stores can be exchanged in a store location and is subject to store inventory availability. Merchandise purchased in stores cannot be returned or exchanged by mail. |
Merchandise purchased online, including Online Exclusive styles, can be returned by mail or to a
store location. Merchandise purchased online can be exchanged in a store location, except for Online Exclusive styles, and is subject to store inventory availability. Exchanges cannot be processed by mail. |
The following items cannot be returned or exchanged and are FINAL SALE:
RETURN/EXCHANGE IN STORE | RETURN BY MAIL |
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To return or exchange in our stores, please bring:
NOTE: Merchandise can be exchanged in stores, except for Online Exclusive styles, and is subject to store inventory availability. |
To return by mail:
Mailing address for U.S. purchases:
NOTE: Exchanges and merchandise purchased in stores are not accepted by mail. |
Return or exchange the gift to your nearest store location.
We will accept returns or exchanges of unwashed and unworn or defective merchandise within 45 days of the
purchase date. Gift returns will receive a merchandise credit that can be redeemed in stores, online or on
The Children’s Place, Inc. mobile apps. Gift exchanges will be processed for the same item/color but in a
different size. All other transactions will be processed as a return. Exchanges are subject to store
inventory availability. Exchanges cannot be processed by mail.
Bring your item(s) with price
tags attached and the gift receipt/packing slip. Gift returns & exchanges will not be accepted without the gift
receipt/packing slip. All returns & exchanges are subject to verification of original sale, and we reserve the
right to limit returns & exchanges.
Note: If you are returning a gift by mail, the original form of payment will be credited to the original purchaser. If a gift card was used, a merchandise credit will be emailed to the email address associated with the order.
RETURN IN STORE | RETURN BY MAIL |
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Refunds are processed and issued within 3-5 business days; If a gift card was used, a merchandise credit will be processed immediately. | Refunds are processed and issued within 7-10 business days after a return has been received; If a gift card was used, a merchandise credit will be emailed to you within 2 weeks. |
Price adjustment requests will be honored when items are purchased at FULL RETAIL price and if the merchandise is
discounted within 7 days after the original purchase date. Sale and discounted items are not eligible for price
adjustments. Price adjustments
can only be processed with the receipt.
Coupons and web codes offering discounts on your entire purchase cannot be applied toward previously
placed orders or prior purchases.
IN-STORE PURCHASES | ONLINE PURCHASES |
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To receive a price adjustment for full retail priced items that went on sale within 7 days after the initial purchase date, please bring the receipt to any The Children's Place store location. A credit will be issued to the original form of payment. |
To receive a price adjustment for full retail priced items that went on sale within 7 days after the
initial purchase date, please contact
Customer Service.
If you are due a Price Adjustment per the stated policy, a credit will be issued to the original
form of payment.
Note: Online orders cannot receive price adjustments in our retail stores. |