The Children's Place understands the importance of protecting your privacy and security. The following statement outlines our practices for collecting, using, disclosing and otherwise managing the personal information of our customers and visitors to our site and stores. If you have any questions regarding this statement, please contact us via phone at 1-877-TCP STYLE.
We have implemented reasonable administrative, technical and physical safeguards designed to protect against the loss, alteration and unauthorized access, use, modification and disclosure of the personal information under our custody and control. We have personal information retention processes designed to retain personal information of our customers for no longer than necessary for the purposes set out herein or to otherwise meet legal requirements.
We collect personal information when you
Generally, you do not need to register to visit our Website. However, to take advantage of certain of its features, we require you to register and create an account. When you register, we collect your name, address, phone number, email address. and a password that you select. We may also request other optional information during registration, which you may choose not to provide. We use this information to identify who you are and to administer your use of the Website, including your purchases and participation in contests, promotions and surveys.
You do not have to provide us with any personal information when you purchase merchandise with cash at one of our stores. If you use a credit or debit card for your purchase, we collect your debit or credit card-related information and your signature to process and administer your payment. When you place an order on our Website, we also collect your name, shipping and billing address, phone number, and email address. We may also collect a gift message (if provided). We use this information to process and deliver your order, respond to any requests you may have about your order and contact you, if necessary.
When you return or exchange merchandise at one of our stores or online, we collect your name and phone number. We use this information to track returns and help us administer our loss prevention program, including helping to detect and prevent fraud. If you receive a refund on a credit or debit card, we will collect and use the debit and credit-related information to process and administer the refund transaction. We also keep a history of your purchases in order to improve our product and service offerings and to tailor our promotional offers.
We may also collect optional information when you shop in one of our stores or online such as your name, phone number and/or email address and/or any loyalty program card numbers (described below). If you provide your phone number, we use it to obtain your mailing address in order to send you mailings about the latest trends, the newest fashions, in-store events, surveys, promotional announcements and marketing messages (collectively, "Marketing Information"). If you provide your email address, we will send you emails containing Marketing Information. We may also use this information for internal analysis purposes to better understand our customers, merchandise needs and to tailor our promotional offers. If you wish to withdraw your consent for such communications, you may do so by contacting us as set out in the "Unsubscribing" section below.
From time to time, we may obtain your consent to send you marketing or promotional email, SMS text messages or other communications about The Children's Place including the latest trends, the newest fashions, in-store events, surveys, promotional announcements and marketing messages. We may also obtain your consent to share your personal information with our marketing partners so that they may contact you about products and services that may be of interest to you. If you wish to withdraw your consent for such communications, you may do so by contacting us as set out in the "Unsubscribing" section below.
When you sign-up or register for our loyalty program membership or other offerings, we may collect personal information such as your loyalty program card number, first and last name, mailing address and telephone number, birth date and the name, birth date and gender of your children. We use this information for the purpose of administering the loyalty program or other offering and tailoring our promotional offers. When you use your loyalty card or a third-party loyalty card in one of our stores or online, we use this information to provide you with offers and promotions, help us improve our product and service offerings, and otherwise in connection with the administration of the loyalty program. We may ask to view a valid government-issued photo identification in order to confirm your identity and process your discount or offer. However, we do not record any identification numbers.
When you enter a contest, participate in a promotion, or respond to one of our surveys, we may require you to register for an account. We may collect your name, address, phone number and e-mail address. We use this information to administer your participation in the contest or promotion and, for surveys, to contact you with follow-up questions. At the time you enter the contest, promotion or survey, we may obtain your consent to send you future promotional communications. If a contest or promotion is jointly sponsored by us and one or more sponsors, your personal information may be shared with such sponsors, as specified at the time of collection of your personal information. We do not control the use, disclosure or security of your personal information by other sponsors, and recommend you review their respective privacy notices or statements.
The "Invite a Friend" and other similar features on our site (such as electronic gift cards) permit you to send email to others. This feature may require you to submit your name and email address, as well as the name and email address of the recipient. We do not use the names or email addresses submitted in these circumstances for any other purpose without the consent of you or the email recipient to do so.
When you call or email our customer service department, visit a customer service desk in a store or otherwise contact us with a comment, question or complaint, you may be asked for information that identifies you (such as your name, address and phone number) along with additional information we need to help us promptly answer your question or respond to your comment or complaint. We may retain this information to assist you in the future and to improve our product and service offerings.
We may combine your personal information with information we collect or receive from publicly available online and offline sources, such as information to validate the accuracy of your address or other information you have provided us. We do this in order to help maintain the accuracy of your personal information, understand and improve our product and service offerings, and to assist in the selection of store locations.
The Children's Place will not disclose, trade, rent, sell or otherwise transfer your personal information, without your prior consent, except as otherwise set out herein.
The Children's Place uses select, trustworthy service providers. We may transfer (or otherwise make available) your personal information to our affiliates or service providers that provide services on our behalf, such as processing payments, storing customer data, hosting our Website, analyzing our business, running our contests and promotions, and communicating with you. Your personal information will not be added to their mailing lists without your consent nor will they contact you in any manner except to provide services on our behalf.
Your personal information may be maintained and processed by our affiliates and other third party service providers in the US or other jurisdictions. For further information about the manner in which our service providers process your personal information, contact the Privacy Officer as set out in the "Contact Us" section below.
From time to time, we may partner with companies whose products or services we believe are of interest to our customers. For example, we may partner with companies that offer incentives, such as frequent flyer rewards programs. If you take advantage of these products, services or programs, we may share your email, phone number, transaction information and other personal information to offer you promotions, administer your participation in the program and help us improve our product and service offerings.
The Children's Place, our affiliates and our Canadian, US and other service providers may provide your personal information in response to a search warrant or other legally valid inquiry or order, or to an investigative body in the case of a breach of an agreement or contravention of law, or as otherwise required by applicable Canadian, US or other law. We may also disclose personal information where necessary for the establishment, exercise or defence of legal claims, as part of the administration of our loss prevention program, or as otherwise permitted by law.
In the event we, or substantially all of our assets, are acquired by another company (or undergo a corporate reorganization or other change in corporate control), then your personal information may be one of the transferred assets.
The Children's Place collects web site visitor information to enhance your online shopping experience.
We gather navigational information about where visitors go on our web site and information about the technical efficiencies of our web site and services, such as the time to connect to our web site, time to download pages and the number of times different pages are visited. This information helps us better understand our customers' web site experience and improve the quality of visitors' online shopping experiences by recognizing and delivering more of the features, services and products our visitors prefer. Additional information (such as domain type, browser version, service provider and IP address) may be collected which will provide information regarding a visitor's use of our Web site (such as the time of a visitor's last visit to a page on our site), which we use in order to improve your experience of our site.
The Children's Place may use service providers to assist us in better understanding your use of our site. We or our service providers may place cookies on your computer to collect information that will educate us on such things as search engine referral, how you navigate around our site, unique visitor identification, and product browsing and purchasing information. A cookie is a small data file that web sites often store on your computer's hard drive when you visit their sites. You may set your Web browser to notify you when you receive a cookie. However, if you decide not to accept cookies from our site, you may not be able to take advantage of all of its features. Our service providers may also analyze information collected on our behalf to assist us in better understanding your interests in our web site and how to better serve those interests.
Our site may also use a technology called "tracer tags" or "Web Beacons". This technology allows us to understand which pages you visit on our site to help us optimize and tailor our site for you and future visitors to our site.
We may also use third parties to place our advertisements on other websites. These companies may use tracer tags or web beacons to report certain information (but not your name, address, e-mail address or telephone number) about your visits to our site and the sites which advertise and feature links to our site, in order to measure the effectiveness of our advertisements.
You have the right to access, update, and correct inaccuracies in your personal information in our custody and control, subject to certain exceptions prescribed by law. You may make a request to access, update or correct personal information by contacting us as set out under the "Contact Us" section below. We may request certain personal information for the purposes of verifying the identity of the individual seeking access to their personal information records.
Any changes to our Privacy and Security Policy will be posted on this site and will be available at cash registers in our stores. We will treat your personal information in accordance with the Privacy and Security Policy in place at the time your personal information is collected, or as you otherwise consent.
This site contains links to third party sites. These links to other sites take you outside our service, and the content, policies and practices of other sites are beyond our control. These links are provided solely for your convenience and information. The inclusion of any link does not imply The Children's Place endorsement of any other company, its site, or its products and/or services. The Children's Place is not responsible for the privacy practices of the organizations that operate these sites or for the content of such web sites. These linked sites have separate and independent privacy policies, which we recommend you read carefully.
To unsubscribe from our email list, please use the link in any of our promotional emails or call 877-827-7895.
To update your email address, postal mailing address, phone number or to remove yourself from The Children's Place mailing or phone lists, please call 877-827-7895.
To update your email address, postal mailing address or phone number or to remove yourself from The Children's Place mailing or phone lists, please click on this link to send us an email here.
Please contact us as set out below if you have any questions, comments or complaints about this Privacy and Security Policy or the manner in which we treat your personal information.
email@childrensplacecanada.ca
1-877-TCP STYLE (1-877-827-7895 )
Last Updated: September 23, 2011