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Social Responsibility

At The Children’s Place, we believe we have a responsibility to the people, communities and the environment that our business impacts. We are committed to operating with the highest ethical standards in every aspect of our business, including our supply chain operations. We expect the agents, vendors and factories with which we partner to also hold themselves to high ethical standards. We make every effort to do business with only those organizations that share these values and respect workers’ rights.

Factory Standards and Requirements

Our supply chain spans dozens of countries through a network of hundreds of factories. We recognize that the factory workers who make our products deserve decent work in safe and healthy conditions. To protect factory workers’ rights, we have developed a Supplier Code of Conduct and detailed requirements that we expect all approved vendors and factories to follow.

In 2014, we updated our Supplier Code of Conduct to further reflect internationally accepted norms and to align with industry best practice. Furthermore, these standards are informed by the International Labor Organization (ILO)’s core conventions, the United Nation’s Guiding Principles on Business and Human Rights, and the United States’ Occupational Safety & Health Administration’s (OSHA) law and regulations. The Code represents the foundation of our responsible sourcing commitment. We conducted workshops for factories in major sourcing markets in order to help factory managers understand our expectations and collaborate on solutions to some of their most pressing challenges.

Factory Monitoring, Remediation and Corrective Action

Our goal is to continuously improve working conditions in The Children’s Place supply chain. Factory monitoring is a tool that helps provide insight into true factory working conditions. It is only with this information that we can understand a factory’s challenges, help identify root causes of non-compliance and support the necessary corrective action plans toward continuous improvement and compliance with our standards.

Every factory proposed to produce our product must undergo an initial social responsibility evaluation. While we have established minimum standards for factory approval, we do not take a pass/fail approach. We will gladly work with – and reward – good factories that demonstrate a willingness to improve and a genuine desire to work in an honest, transparent fashion.

Our policy is to audit all approved factories for compliance with social responsibility standards at least one a year. For those factories that perform poorly, we will provide guidance on corrective action and visit more frequently. In Fiscal 2013, we achieved a 98% audit rate of all factories approved for production.

Unfortunately, there are cases where persistent non-compliance or refusal to invest in continuous improvement occurs. In such instances, The Children’s Place reserves the right to cancel current or future orders or terminate our business relationship. Except for egregious violations, it is our preference to work with each facility to remediate and achieve compliance rather than to terminate our relationship.

Audit Protocols and Procedures

Using our own internal auditors, as well as professional third-party auditors, The Children’s Place conducts factory monitoring visits to assess the working conditions of the facilities from which we source.  Each audit involves a thorough inspection of the facility, private interviews with factory workers, as well as a review of compensation and attendance records.

Any manufacturer, factory, facility, supplier or entity which will produce or manufacture merchandise or components of merchandise, labels and packaging for The Children’s Place must undergo a social audit and, at a minimum, demonstrate compliance with all critical requirements of our Supplier Code of Conduct before an order is placed. Remediation must be verified and accepted by The Children’s Place before production may begin.

We reserve the right to conduct, and do conduct, unannounced factory visits at any time during the manufacturing process, at our sole discretion.

Better Work Program

The Children’s Place is proud to be a global Better Work Buyer Partner and supports this collaborative initiative between the International Labor Organization and the World Bank’s International Finance Corporation. We believe the Better Work program, with a model focused on assessment, worker-management dialogue and support of factories’ continuous improvement efforts, is able to lead meaningful, sustainable, positive change in the garment industry.

Furthermore, by subscribing to and purchasing Better Work factory assessments, we commit to suspending our regular social responsibility of auditing of factories whenever possible. In this way, we hope to ease the burden on factories which have historically undergone duplicative audits by multiple brands for compliance with the same social and environmental standards. Where it is available, we encourage suppliers to enroll in the Better Work assessment program, send appropriate personnel to attend local Better Work training and use Better Work resources and freely available guidance material.

As of 2014, we subscribe to Better Work factory assessments in the countries below, and we will seek opportunities to subscribe to assessments in new countries where the Better Work program expands.

  • Cambodia
  • Haiti
  • Indonesia
  • Lesotho
  • Nicaragua
  • Vietnam

Factory Capacity Building and Continuous Improvement Programs

When factories are honest and transparent about their challenges in managing working hours, payroll and overall social compliance systems, The Children’s Place may recommend one or several expert service providers whose training or consultative methods aim to achieve positive business performance and improved factory working conditions. Where appropriate, we will encourage factories to participate in a factory improvement program that will typically result in improved factory productivity, reduced waste or other positive business outcomes.

Investing in Workers and the Community

At The Children’s Place, we believe protecting workers’ rights goes beyond compliance with a safe and healthy workplace. We encourage suppliers to give back to their workers and communities and strive to work with more suppliers who make community investment a priority.


As part of our own commitment to investing in workers and local communities, The Children’s Place is collaborating with key suppliers to launch HERproject, an innovative worker education program focused on health and nutrition. Since launching in 2007, HERproject has reached more than 200,000 workers around the world and has demonstrated:

  • Improved awareness of reproductive and maternal health
  • Lower rates of absenteeism due to sickness
  • Higher utilization rates of factory resources such as on-site health clinics
  • Increased factory productivity

The Children’s Place has embraced HERproject as a key part of our global Social Responsibility program and as an effective method to help sustain improved worker-management relations and overall factory working conditions. We believe HERproject is an effective way for The Children’s Place to support factory transparency and continuous improvement. It also provides greater insight into factory working conditions, complementing our audit program.

In July 2013, we hosted an event in Bangladesh to educate all our Bangladesh suppliers and other key stakeholders about the program. The session was designed to support factories through HERproject as it continues to scale in Bangladesh, a key sourcing country for us.

To date, we have launched HERproject with suppliers in Bangladesh, India, Indonesia, Pakistan and Vietnam. We’ve identified partners in Cambodia, China, Indonesia and Pakistan, where we hope to launch soon.

Supply Chain Transparency: Toward a More Ethical Supply Chain

The Children’s Place is committed to increasing transparency in our supply chain toward preventing human trafficking and forced labor and avoiding indirect support of human rights abuses or of fueling regional conflicts. We follow the below protocol to protect our supply chain from these risks.

  1. Verification: We regularly conduct assessments of our supply chain to evaluate and address risks of human trafficking and slavery. This risk assessment is performed internally. We use advisories published by the U.S. Department of State and the U.S. Department of Labor as the foundation to evaluate the risk of human trafficking and forced labor in the countries from which we source product. In addition, our Vendor Code of Conduct seeks to unearth potential risks at the supplier and factory levels.
  2. Auditing: We regularly conduct audits of factories to evaluate compliance with our Vendor Code of Conduct which, among other requirements, prohibits human trafficking and forced labor. We conduct a mix of both unannounced and announced audits, which are performed by either an independent third-party organization or our Social Responsibility team. All supplier factories are audited at least once per year, with the frequency of audits determined by seriousness of audit findings.
  3. Certification: We require all suppliers to certify on at least an annual basis that they comply with our Vendor Code of Conduct, which prohibits human trafficking and forced labor. Furthermore, vendors also certify that they are in compliance with our policy that any tantalum, tin, tungsten, and gold used in components supplied for our products do not originate in the Democratic Republic of Congo.
  4. Internal Accountability: Our associates and contractors are expected to conduct themselves according to the standards in our Code of Business Conduct. Each year, our associates receive training on the Code of Business Conduct and certify that they will abide by its principles, including compliance with all laws and regulations of the United States and the country in which our associates and business partners are located. If an associate or contractor fails to comply with any company policy, we take corrective action, as deemed necessary.
  5. Training: We provide training on how to identify and prevent human trafficking and slavery to associates who have direct responsibility in supply chain management. Prior to the enactment of California SB 657 in 2012, we required associates in the supply chain organization to be trained on ways to identify and prevent human trafficking and forced labor. Annually, all associates who impact supply chain operations are required to undergo this training again, in order to refresh learning, provide updates on new developments and to reach new associates.

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Please note we do not accept unsolicited requests for monetary or in-kind donations.